Effective Date: January 5, 2026
This Privacy Policy explains how The Deep Lab, Inc. ("The Deep Lab", "we", "our", or "us") collects, uses, and discloses information about you when you use our Cuerate platform and other products and services (collectively, the "Services"). Cuerate is a product of The Deep Lab, Inc. By accessing or using any part of our Services, you acknowledge you have been informed of our practices with regard to your personal information and data.
Cuerate is a document-to-structured-data conversion platform that processes financial documents such as bank statements, credit card statements, invoices, and receipts, converting them to structured data formats (XLSX, CSV, QBO, OFX, QIF, JSON).
"We delete your documents after 24 hours. Guaranteed."
We collect information that you directly provide to us when using the Services:
When you use our Services, we automatically collect certain technical information:
We use cookies and similar tracking technologies to provide and improve our Services:
What We DON'T Collect:
🔒 Critical Commitment: AI Model Training
We will NOT use your document content, uploaded files, or extracted data to train AI models (ours or third-party), unless you explicitly opt-in.
Limited exceptions where we may review your data:
The AI responses are generated by third-party AI models (OpenAI, Google Vertex AI, or Azure Document Intelligence). We configure these providers to not use your data for training their models. Please refer to Section 5 for how data is shared with these providers.
To provide AI-powered document processing for the Cuerate service, we send your uploaded documents, extracted text (via OCR), and processing context to our third-party AI service providers (currently OpenAI, Google Vertex AI, or Azure Document Intelligence, depending on your tier and configuration). These providers process this data to generate structured outputs. Their use of your data is governed by their respective privacy policies. We encourage you to review them:
We work with third-party service providers to help us operate, provide, improve, and secure our Services. These include:
These providers have access to your information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process, or governmental request.
We may disclose your information if we believe it's necessary to protect the rights, property, or safety of The Deep Lab, Inc. (and its Cuerate Services), our users, or others.
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
You have the following rights regarding your personal data. Depending on your location, these rights are granted under laws such as GDPR (EU), CCPA (California), and other applicable privacy regulations:
You can request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide your data within 30 days of your request.
You can update or correct inaccurate personal information through your account settings or by contacting us.
You can request deletion of your personal data ("right to be forgotten"). Note that some data may be retained as required by law or for legitimate business purposes (e.g., billing records, audit logs).
Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before your withdrawal.
You can object to processing of your data for direct marketing purposes or on grounds relating to your particular situation.
We do not sell your personal data to third parties for advertising or marketing purposes.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
To exercise these rights, contact us at:
Email: legal@thedeeplab.ai
We will respond to your request within 30 days. If we need additional time, we will notify you of the extension and the reason for it.
| Data Type | Retention Period |
|---|---|
| Source PDFs | 24 hours |
| OCR Results | 7 days |
| Exports | 30 days |
| Account Data | Until account deletion |
| Audit Logs | 7 years (compliance) |
Your data is stored in Google Cloud Platform data centers. You can choose your preferred region:
Cuerate is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
If you have questions about this Privacy Policy or our data practices, please contact us:
If you have any questions about this Privacy Policy, please contact us at legal@thedeeplab.ai
The Deep Lab, Inc.
San Francisco, CA, USA
Last updated: January 5, 2026